william ury

Having Prepared Thoroughly 

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Make Your Request 

That Is Not Okay, That Is Not Appropriate 

12 of 24 

Stage 2: Deliver 

In Sequali's Words Again 

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01.06-Getting Past No 

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Chapter 5: Assert Your No 

The Purpose Of Yes 

The State Officials Were, Nevertheless 

End On A Positive Note 

Appeal To Shared Interests 

During Some Work I Once Did With A Major US 

Yes Is A Value Statement 

Stage 1: Prepare 

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Affirm Your Yes 

When My Turn Came To Respond 

Ask Clarifying Questions 

Accomodation Can Also Hurt Our Organizations 

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14 of 24 

But No Has Uses That Go Far Beyond Protection 

As With Most Challenges 

In My Experiences Dealing With The Medical System 

Acknowledging The Other's Point Of View 

Let Them Know You Value Them 

03 of 24 

Respect Them For Your Sake 

Let Your No Flow 

Chapter 6: Propose A Yes 

Bob Took A Deep Breath 

Consider A Business Situation 

Making A Positive Proposal Has Another Great Merit 

Remember That In Saying No 

At This Point, The Boss Is Confounded 

There Is No Doubt That Delivering A Positive No 

02 of 24 

01.01-Getting Past No 

Listen To Understand, Not To Refute 

The Goal: A Positive Outcome 

Listen Attentively 

09 of 24 

Marrying Yes And No 

Control Your Own Reaction And Change The Game