ury, william

Ask Clarifying Questions 

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The Goal: A Positive Outcome 

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Bob Took A Deep Breath 

Acknowledging The Other's Point Of View 

The State Officials Were, Nevertheless 

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Marrying Yes And No 

At This Point, The Boss Is Confounded 

In My Experiences Dealing With The Medical System 

During Some Work I Once Did With A Major US 

There Is No Doubt That Delivering A Positive No 

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Let Your No Flow 

Respect Them For Your Sake 

01.01-Getting Past No 

Listen Attentively 

The Purpose Of Yes 

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Let Them Know You Value Them 

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01.06-Getting Past No 

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Remember That In Saying No 

Make Your Request 

When My Turn Came To Respond 

In Sequali's Words Again 

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Affirm Your Yes 

Appeal To Shared Interests 

But No Has Uses That Go Far Beyond Protection 

End On A Positive Note 

Stage 2: Deliver 

Accomodation Can Also Hurt Our Organizations 

Listen To Understand, Not To Refute 

Having Prepared Thoroughly 

Control Your Own Reaction And Change The Game 

Yes Is A Value Statement 

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That Is Not Okay, That Is Not Appropriate 

Consider A Business Situation 

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Making A Positive Proposal Has Another Great Merit 

Chapter 5: Assert Your No 

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Stage 1: Prepare 

As With Most Challenges 

Chapter 6: Propose A Yes 

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