ury, william

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01.01-Getting Past No 

Make Your Request 

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Stage 1: Prepare 

01.06-Getting Past No 

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Ask Clarifying Questions 

Respect Them For Your Sake 

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Chapter 6: Propose A Yes 

Acknowledging The Other's Point Of View 

Marrying Yes And No 

Stage 2: Deliver 

Remember That In Saying No 

The State Officials Were, Nevertheless 

That Is Not Okay, That Is Not Appropriate 

Accomodation Can Also Hurt Our Organizations 

In My Experiences Dealing With The Medical System 

When My Turn Came To Respond 

Let Them Know You Value Them 

Yes Is A Value Statement 

Consider A Business Situation 

At This Point, The Boss Is Confounded 

During Some Work I Once Did With A Major US 

Bob Took A Deep Breath 

The Goal: A Positive Outcome 

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Let Your No Flow 

Control Your Own Reaction And Change The Game 

Chapter 5: Assert Your No 

There Is No Doubt That Delivering A Positive No 

But No Has Uses That Go Far Beyond Protection 

End On A Positive Note 

Having Prepared Thoroughly 

Affirm Your Yes 

Appeal To Shared Interests 

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Listen Attentively 

The Purpose Of Yes 

As With Most Challenges 

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In Sequali's Words Again 

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Making A Positive Proposal Has Another Great Merit 

Listen To Understand, Not To Refute